Refund policy

Return & Refund Policy

Last updated: October 6, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it for a refund or exchange, subject to the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, tags, and accessories, where applicable.
Not show signs of damage, wear, washing, or use.
Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or custom-made products.
Gift cards.
Perishable goods.
Products that cannot be returned for hygiene or health reasons once opened.
Items marked as final sale or non-returnable at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at info@lussolighting.co.uk with:

Your name.
Order number.
The item(s) you wish to return.
The reason for the return.
Photos of the item, if it arrived damaged or defective.

If your return is approved, we will provide instructions for returning the item.

Please do not send items back without first contacting us, as your return may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer is responsible for the cost of return shipping.

If we sent you the wrong item or your item arrived damaged or defective, please contact us as soon as possible. We may provide a prepaid return label or reimburse reasonable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or where otherwise required by applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, contact us at info@lussolighting.co.uk within [7 days] of delivery and provide your order number and photographs showing the issue.

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable remedy.

7. Exchanges

We don't accept exchanges

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check your bank account or payment provider.

If the refund still has not appeared after the applicable processing period, please contact us at [your email address] and we will assist you.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@lussolighting.co.uk.

We will do our best to accommodate cancellation requests made before the order has been shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow our standard return procedure.

10. Your Legal Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Where applicable law provides you with rights to cancel, return, receive a refund, or obtain a repair or replacement, those rights will continue to apply regardless of the terms of this policy.