Shipping policy

Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with us. We aim to process and deliver every order as quickly and reliably as possible. Please review the information below regarding our shipping process, delivery times, and order tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, holidays, sales, or product launches, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping Destinations

Shipping availability may vary depending on the product and destination.

If your country is not available at checkout, please contact us at Info@lussolighting.co.uk to see whether alternative shipping arrangements are possible.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

Available shipping options and their applicable costs will be displayed before you complete your purchase.

We may occasionally offer free shipping promotions subject to the terms stated at the time of the promotion.

4. Estimated Delivery Times

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Typical delivery times are:

Domestic orders: 5-7

These are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our control, including customs processing, weather, carrier delays, public holidays, incorrect delivery information, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been sent.

If your tracking information has not updated for an extended period, please contact us at info@lussolighting.co.uk.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice that your shipping address is incorrect, please contact us immediately at info@lussolighting.co.uk.

We will do our best to update the address before your order is shipped, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation processes.

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery date, contact us at info@lussolighting.co.uk. We will work with you and, where appropriate, the shipping carrier to investigate the issue.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials.

Your order number.
Photographs of the damaged packaging.
Photographs of the damaged product.
A brief description of the issue.

We will review the situation and determine the appropriate solution.

9. Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause delays beyond our estimated delivery times.

10. Delivery Attempts

If a carrier is unable to deliver your order because nobody is available, the address is incorrect, or the package is not collected within the carrier's required timeframe, the package may be returned to us.

Additional shipping costs may apply if the package needs to be reshipped.

11. Pre-Orders & Backordered Items

If your order contains a pre-order or backordered product, your order may not ship until that product becomes available unless otherwise stated.

If an order contains multiple products with different availability dates, we may ship the available products separately or wait until all products are available, depending on the circumstances.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, size, weight, or applicable laws and regulations.

If we are unable to ship your order to your selected destination, we will contact you and, where appropriate, offer an alternative solution or refund.